Shipping policy

Shipping Policy

Last updated: October 15, 2026

We aim to process and ship all orders as quickly and efficiently as possible. This policy explains how long orders take, how delivery is charged, and what to do if something goes wrong.

Order Processing

Orders are processed within 1 to 2 working days.
Orders placed at weekends or on public holidays are processed the next working day.
You will receive an order confirmation email straight away and a dispatch email when your order is on its way.

UK Shipping

Standard UK delivery: 2 to 4 working days.
Express UK delivery, where available: 1 to 2 working days.
Delivery costs are calculated at checkout, before you pay, based on your delivery address and the shipping option you choose. Any free shipping offer will be shown in the announcement bar and applied automatically at checkout.

International Shipping

We deliver internationally. The countries we ship to are listed at checkout.
International delivery times vary by destination, and an estimate is shown at checkout.
Delivery costs are calculated at checkout based on your destination.
Please allow additional time for customs clearance.

Tracking

Once your order has been dispatched, you will receive a tracking link by email.
Tracking updates may take up to 24 hours to appear.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes and handling fees charged by the destination country or the carrier.
These charges are the responsibility of the customer and are not refundable by us.

Incorrect or Incomplete Addresses

Please check your shipping address carefully at checkout.
If an order is returned to us because of an incorrect or incomplete address, we will contact you. Re shipping may be charged at the original shipping cost.
KLYN is not responsible for delays or non delivery caused by incorrect address information.

Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to courier issues, customs processing, or peak periods such as sales and the holiday season. We will keep you updated if your order is significantly delayed.

Lost or Damaged Parcels

Risk in your order passes to you when it is delivered. If your parcel arrives damaged, or has not arrived within 10 working days of dispatch (UK) or 20 working days (international), email us at support@klynlondon.com with your order number and, for damage, clear photos. We will investigate with the carrier and send a replacement or issue a refund.

Returns

For returns and exchanges, please see our Return Policy at klynlondon.com/pages/return-policy.

Contact

For shipping enquiries, email support@klynlondon.com. We aim to reply within 24 hours, Monday to Friday.